Letter from Fisher Price:
Dear Fisher-Price Parents & Grandparents,
You may have questions about recent safety announcements for Fisher-Price toys, and I want to personally acknowledge your concerns. Many of us here at Fisher-Price are parents, too — myself included — and we share your belief that nothing is more important than the well-being of our children.
I can reassure you that our business operates in a highly regulated environment, which means that toys are overwhelmingly safe. I’d also like you to know that beyond industry regulations, Fisher-Price takes additional steps to constantly gather and review feedback about how our products are doing in real homes. We analyze this information to see if patterns are developing that could indicate a product performance or other type of issue.
Through this monitoring, we have identified a few issues we want you to know about. In collaboration with the Consumer Products Safety Commission, Health Canada and other regulators, we initiated the recall process for certain products. And we’re reaching out to parents to help you determine whether you have a recalled product and how to get a replacement part or repair kit. We’ve prepared detailed information for you at this website — www.service.mattel.com/us/recall.asp — and you’ll also find contact information if you need to speak with someone on our Consumer Relations team.
For a list of products affected by this recall, see below.
We value your feedback and take very seriously all concerns reported during a product’s life span, and we go to work to fully understand and evaluate each situation. We will continue to do this.
Product recalls are a difficult part of business, and I understand they’re particularly concerning when they involve products for children. But we’re going to continue to work extremely hard to bring your family products that are safe and engaging and innovative — just as you expect from Fisher-Price.
Kevin Curran, Fisher-Price General Manager
For more information, visit the Fisher Price website or click on “Recall Information” to find out if this recall applies to Fisher Price products in your home. You can also call a Fisher Price hot line at 800-432-5437.