VERIZON Opened First SMART Store in TROY on July 18:
Wireless Customer Experience is Redefined
WHO: Verizon Wireless, operator of the nation’s largest and most reliable 4G LTE and 3G networks
WHAT: First Verizon Wireless Smart Store to opened in Troy Michigan
“We are reinventing the wireless customer experience by changing the focus of our stores from selling devices to enabling customers to discover all that wireless technology can do for their mobile lifestyles,”said John Granby, president of Verizon Wireless for Michigan, Indiana, Kentucky. “Our 4G LTE network allows us to offer technology solutions that focus on the lifestyles of our customers, bettering their experience.”
WHERE: NEW LOCATION: 636 W. Big Beaver, Troy, MI 48084
(Old location is 1913 E. Big Beaver, Troy, MI 48083)
WHEN: July 18, 2014 (OPENED)
BACKGROUND: Verizon Wireless introduced its new retail store design to make shopping for wireless devices and services more convenient and more personalized. The redesigned stores are called Smart Stores and feature products in mobile lifestyle zones, which include:
· Amplify It – for music on-the-go
· Get Fit – for tracking healthy habits
· Have Fun – for novel tech gadgets
· Home and on the Go – for home automation
Verizon Wireless plans to convert its entire fleet of 1,700 communications Stores into Smart Stores over the next few years. Verizon Wireless store representatives now use tablets to assist customers with sales and service. Representatives are able to spend more time with customers with the barrier of the cash register/counter eliminated. The company is also integrating systems to make it easy for customers to do business with us across all contact points – online, in stores and through telesales.
FACT SHEET: Verizon’s Smart Store in Troy
5,000 square feet of new showroom floor space,1,000 square feet more than the previous store.
Store hours are: Monday – Saturday 10 a.m. – 8 p.m., Sunday 11 a.m. – 5 p.m. EST.
24 Store Employees
General Manager: Angelo Alkass
3 solution managers
4 experience specialists: will guide customers as they explore the store, showcasing new tech solutions in lifestyle zones
14 solution specialists: will provide product expertise and recommend customized solutions for each individual
2 operations specialist
About Verizon Wireless
Verizon Wireless operates the nation’s largest and most reliable 4G LTE network. As the largest wireless company in the U.S., Verizon Wireless serves 103.3 million retail customers, including 97.3 million retail postpaid customers. Verizon Wireless is wholly owned by Verizon Communications Inc. (NYSE, Nasdaq: VZ). For more information, visitwww.verizonwireless.com. For the latest news and updates about Verizon Wireless, visit our News Center athttp://www.verizonwireless.com/news or follow us on Twitter at http://twitter.com/VZWNews.